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Contact Us

We’re always keen to help with any questions or queries you may have. Answers to many common customer questions can be found on our FAQ page, but if you’re still in need of help, please don’t hesitate to get in touch.

You can contact us by telephone, email, by post or via our Chat Now application.


Telephone

Order Line:

UK customers: 0871 221 2677

Republic of Ireland customers:
041 978 0001

Lines are open Monday to Friday from 8am to 8pm and from 9am to 5pm Saturday and Sunday.

Email

customer.services@jmlgroup.co.uk


Postal address

JML Customer Services
Unit 1 East Side
Port of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP

Customer services

UK customers
0800 781 7831

Republic of Ireland customers:
041 978 0003

Lines are open from 9am to 6pm Monday to Friday.

Calls will be charged at 10 pence per minute from a BT landline, however, other network charges may vary for customers in UK.


JML welcomes customer feedback on all aspects of your relationship with us. We take all such comments seriously, and use them to ensure we continually improve the service we provide. In order for us to learn and improve our services we want to use the feedback from the contact that we have to make changes.

If you feel that we have not met the standards you would expect please do speak to a customer service advisor. Additionally you can click here to complete a “Have Your Say on JML’s Services” form to give us your feedback. All feedback received will be investigated and receive a full response where necessary.

Or send us feedback with this form